Shipping policy

Customs, Duties & Taxes

For orders fulfilled from outside the United States, your package may be subject to import duties, taxes, or customs fees imposed by U.S. authorities. Where these apply, they are the responsibility of the recipient and are not included in the product price or shipping cost shown at checkout.

Shipping Delays

We are not responsible for delays caused by circumstances outside our control, including customs or carrier processing, severe weather, high-volume periods, or incorrect shipping details entered at checkout. We'll always do our best to keep you informed.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrectly entered address. If a package is returned to us due to an invalid or incomplete address, we'll contact you to arrange reshipment; additional shipping fees may apply.

Lost, Stolen, or Damaged Packages

If tracking shows your order as delivered but you haven't received it, or if it arrives damaged, please contact us at [support email] within 7 days of the delivery date. We'll review your case and work with you to resolve it.

Contact Us

Questions about your order or this Shipping Policy? Reach us at:

Radiely Email: supportradiely.com